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FAQ

FAQ page - cover image showing Good Things gifts

We've tried to answer as many questions as we can, but if you can't find the answer here, just get in touch! We're a small and friendly team, drop us a line as we'd love to help.

General

About the products

Orders, delivery & returns

General

What do you mean by Good Things?

At Good Things we seek out ethical and sustainable products that support charities, empower people and protect our planet. This means:

  • Responsible materials. Products made from sustainable materials that are recycled, can be recycled or materials that will rot down over time. We want to help you avoid plastic and find fun and sustainable alternatives
  • Plastic free and recyclable packaging. We send all our orders in plastic-free packaging, almost all of which is recycled and recyclable itself! This includes kraft paper tape and recycled paper for the packing slips and stickers
  • Products that support life-changing work and opportunities. All our suppliers are committed to high standards of practice and pay their workers a fair wage. We source products from charities and social enterprises in the UK and around the world. Many of them are Fair Trade accredited, or working towards Fair Trade accreditation, providing opportunities to all their workers. Shop our social impact collection.

Find out more: Why We Do This

Where are you located?

We're lucky to be based in beautiful South Devon, on the edge of Dartmoor. Follow us on Instagram to find out more and enjoy some Devon scenery!

What do your customers say?

Our customers have said some truly wonderful things about the service they've received and the products we sell. Don't take our word for it - check out our verified customer reviews.

About the products

How are products made? Where do the materials come from?

These are such important questions and we want to be transparent about what products are made from and where they come from. We work hard to source hundreds of products made from ethical and sustainable materials, using practices that won't harm the planet. On every product page you'll find details about what a product's made from, how it's made and its origin. If you have any more questions please get in contact and we'd be happy to help.

Are your products safe for children?

We carefully choose children's toys that are CE (Conformitè Europëenne) marked and tested. This is the toy safety standard for the UK and Europe. We list the age each toy is suitable for on the product page. 

Our suppliers use non-toxic, vegan and natural inks, dyes and materials that go above and beyond the highest international toy safety standards, you'll find details on each product page. Shop toys.

We sell a wide range of products, including many items which are not categorised as toys. These may not be suitable for young children e.g. a cushion with beads which could be a choking hazard.

Do you sell gift cards?

Yes! We sell digital gift cards for £10, £25, £50 and £100 which can be used towards any of our Good Things! The gift card code will be sent to you immediately via email making these great last-minute gifts! Shop gift cards.

Would you stock our products?

If you are a charity, social enterprise or eco business making a positive difference through the products you make we'd love to know about them! Get in touch and tell us a little about your products, how, where and who they're made by, and perhaps a photo or two. 

Can you provide Good Things for businesses or organisations?

Yes! We've provided gifts, eco-friendly stationery and gift vouchers to a number of businesses, accommodation providers and organisations that are sourcing more socially and environmentally responsible products. 

Delight clients or your team with products that create a positive difference. Whether you're looking for custom-made gift boxes, gift cards, gifts for events and conferences, ethical or social procurement, or something else we'd love to help.

Explore our corporate gifts collection for ideas, find out more about how we can work with you, or get in contact so we can have an informal discussion about how we might be able to help.

Orders, delivery & returns

What are the delivery options?

We send orders within the UK via courier and your order should arrive within 2 - 6 days. We are sometimes able to provide express delivery on request. Let us know what you'd like to send and when you need it and we'll get back to you as soon as possible to help.

Read our shipping policy to find out more and please do contact us if you have any questions.

Can I send Good Things to friends and family in the UK if I'm overseas?

Yes! Many of our orders are from those who are in other countries, sending gifts to loved ones in the UK. We use an international payment gateway which accepts all major payment providers and allows you to place your order using your payment card in your own currency.

We can also gift wrap your order and send a handwritten card with your message, written by us. Should you have any questions just get in touch.

Can you send Good Things to someone outside the UK?

Yes! We are very happy to look into this for you. Simply contact us and tell us what you'd like to send, and the delivery address including the country you'd like it send to. We'll weigh your parcel, look into delivery options and get back to you with a quote.

What is your returns or exchange policy?

We want you to love our products as much as we do. If you're not happy we offer free returns for up to 30 days after you've received your order. Check out our returns policy.

Where's my order?

Oh no! Thousands of our customers have received their orders speedily and safely but very occasionally things go wrong. If you've not received your parcel after 6 working days please let us know by using our contact form. Please include your order number and the name of the person who placed the order. Please rest assured that we'll get on the case and sort it out for you ASAP!

What do I do if something's wrong with my order?

We strive to provide high quality products and an exceptional level of service. Check out what our verified customers have to say!

If you're unhappy with what you've ordered or the service you've received please do let us know. We'll do all we can to help, address your concerns, and make sure it doesn't happen again.

How do I make changes to an order I’ve already placed?

Need to change something? As long as your order's not yet been sent out we will do all we can to make changes, just drop us a line or give us a call as soon as possible to let us know what needs amending. 

Unfortunately once your order has been dispatched we are unable to delay it in transit. If you need to return your order please check out our returns policy.

Text reads: explore ethical and sustainable gifts that support charities, empower people and protect our planet

At Good Things you’ll find inspiring ethical and sustainable gifts that support charities, empower people and protect our planet. Discover gifts for all ages and inspiring ideas like cards that plant treeshandmade cushions empowering people in Tanzania and eco toys made from recycled milk bottles. Have a look at our collections.